Usually, the questions job seekers have regarding their searches can be answered with “what is the hardest/most difficult way to do this?” And in most cases, it involves picking up the phone or specifically addressing the issue.
How long should I wait before I followup (on anything)?
How do I nurture my network to let them know about the status of my search?
How do I find more companies to add to my target list?
Why isn’t the recruiter calling me back?
Why didn’t I get the interview or job?
If you needed to find a good mechanic for your car, how would you be sure you found the right one? Would you ask friends/family? How would you ask? By picking up the phone?
If you called the new mechanic and left a message stating you wanted to make an appointment and the mechanic doesn’t call you back for days, what would you do?
Let’s say you decide to bring your car to this new mechanic, would you just wait for them to do the work without asking how long it will take- just sitting in the waiting room reading outdated News Week?
So, the new mechanic is done with your repairs, hours later, and you are standing at the counter ready to pay. The mechanic tells you it will be $800, without providing you with an invoice or written description of services provided. What do you do?
Your ability to provide good customer service in job search is important (think cover letter, thank you letter, follow up). It is hard work, but worthwhile. Expecting good customer service in job search can be frustrating. You have choices. What else can you do get the customer service you feel you deserve?
Hannah Morgan speaks and writes about job search and career strategies. She founded CareerSherpa.net to educate professionals on how to maneuver through today’s job search process. Hannah was nominated as a LinkedIn Top Voice in Job Search and Careers and is a regular contributor to US News & World Report. She has been quoted by media outlets, including Forbes, USA Today, Money Magazine, Huffington Post, as well as many other publications. She is also author of The Infographic Resume and co-author of Social Networking for Business Success.
